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PREVIOUS APPLICANTS NEED NOT REAPPLY
Summary of Duties:
The Catering Lead is responsible for the smooth and efficient services in the Food & Beverage Department, as well as related guest services. The Lead is responsible for providing gracious level of service to guests to support guest satisfaction. The Catering Lead is also responsible for contributing to an environment within Evraz Place which encourages fellow co-workers to be happy, motivated and proud of the products and services provided by Evraz Place, resulting in a joyful, memorable, successful event for the guest. The Lead is responsible for contributing to building a loyal following amongst guests, thus increasing business and furthering Evraz Place reputation of providing a quality and memorable experience.
Knowledge, Skills and Abilities:
. Present services in a professional, respectful, positive and helpful manner at all times, when interacting with internal and external customers by:
- Listening closely;
- Ask how you can better serve the customer'ss needs;
- Fulfill the requests in a timely manner.
. Consistently deliver a high level of quality customer service and present a professional image.
. Ensure customers feel welcome.
. Demonstrate customer excellence by knowing what Evraz Place has to offer
. Solve customer problems and know when to escalate a problem to a manager
Education and Experience:
. Hospitality experience is essential.
. Experience leading a team is an asset.
. Knowledge of Safe Food Handling.
. Communicate English orally and written.
. Previous customer service is preferred.
Candidate must possess & maintain a Criminal Record Check.
Various Shifts:Days, Evenings & Weekends
Our thanks to all applicants who applied to our previous Catering Lead competition