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Specific Requirement:- Completion of a college or other program in computer science/network administration with minimum 5 years of relevant work experience.
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To provide network and internet support
to users in response to customer
difficulties
To provide technical support to our
customers.
To understand the functional
requirements of the computer networks
and to implement as required.
Coordinate personal computer hardware
and software trouble shooting,
installation, repair, problem diagnosis
and implementation.
Install test and maintain a variety of
personal computing and network hardware
and software system.
Provide support to user community.
Ensure that complete inventory of
supplies and pans are maintained and all
the shortage are ordered in timely
manner.
Computer and Technology Knowledge
- Word processing software
- Internet
- Database software
- Networking software
- Networking hardware
- Applications - desktop
- Applications - enterprise
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Computer systems unit
- Computer hardware or software retailer/wholesaler
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Cellular phone
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