Job Order Detail

Description

Lead the Customer Service Desk and Catalogue teams to ensure a positive customer experience is achieved. Drive credit, email and other revenue generating programs by engaging associates to deliver the plans.  Create an environment that promotes customer loyalty and delivers flawless execution of all processes and standards.
Ensure teams deliver the customer promise with every customer interaction and by maintaining CSD standards.  Drive results of the Customer Loyalty Index. in particular the check out process, coaching associates to provide accurate, efficient and superior service with every customer interaction. Provise leadership to the teams through clear communication of goals, providing coaching/training and meaningful performance reviews.