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Senior Help Desk Analyst

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Job Order #: 5392621

NOC: 2282
Employer Name:
Horizon Computer Solutions Inc.
Posted Date:
29-Sep-2014
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Diploma
Experience:
3-5 Years
Apply By:
06-Oct-2014
How to Apply?:
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Employer Name:
Horizon Computer Solutions Inc.
Employer Address:
 
360 1ST AVE N
SASKATOON,SK
CANADA
S7K1X4
Contact Name:
Raj Randhawa
Contact Phone:
306-665-5666
Contact Fax:
306-665-6199
Contact Email:
hrm@horizon.ca
Employer Website:
www.horizon.ca


Description

We are GROWING...How about you?
We at Horizon feel that a company is only as good as its people. That is why we employ the best and brightest. Our unprecedented growth has created new opportunities for highly motivated individuals who can thrive and contribute in a
fast paced, dynamic environment. Horizon has several opportunities for you to make a career move to join a leading edge firm.

Horizon is looking for a Senior Help Desk Analyst. Full time onsite resource with the following responsibilities:
Resolve service problems by clarifying the customer's complaint; determining the
cause of the problem; explaining the best solution to solve the problem; and
documentation using the appropriate ticket management software.
Assist with assigning Windows Active Directory policies and groups to users.

The following qualifications and skills are considered mandatory:
Some experience with troubleshooting and installing various Microsoft Office
2013 online components including Word, Excel, PowerPoint, Access, Outlook,
Lync, OneNote and Sky Drive Pro.

Knowledge/experience about the following would be considered an asset:
Experience with workstation management/software packaging applications such
as SCCM, Novell ZENWorks or Admin Studio etc.
Knowledge of Cherwell IT Service Management Software.
Experience with BMC Service Desk Express.

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