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The Customer Service Representative works with customers and employees to handle inquiries, product returns, exchanges and sales transactions efficiently and professionally.
MAJOR TASKS AND RESPONSIBILITIES
Greet, assist and thank customers in a friendly, courteous manner
Answer customer inquiries in person and over the phone in a friendly, courteous manner and forward calls as necessary
Provide announcements professionally through a public address system
Process returns and exchanges using the computerized system
Follow established policies and procedures on returns and rain checks
Operate cash register (all functions)
Process customer purchases efficiently, following standardized procedures
Accurately verify merchandise quantities, descriptions and price
Balance cash
Ensure product returns are sent to the respective department
Maintain a professional appearance (uniform, hygiene, grooming and name tag)
Follow company, store and department policies
Participate in meetings and all training, as required
Complete other tasks, as required
MAJOR REQUIREMENTS AND COMPETENCIES
Ability to provide professional customer service at all times
Must possess strong conflict resolution skills
Ability to provide support and assistance to co-workers
Ability to work in a team environment to achieve common goals
Ability to maintain composure and work effectively in a fast-paced environment
Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
Ability to adapt to a changing environment
Approachability
Organizational ability and attention to detail
Ability to multi-task
Punctuality
Effective written and oral communication skills
Basic math skills
Possess adequate computer skills
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Operate cash register
- Customer service oriented
- Process money, cheques and credit/debit card payments
- Scan items
- Receive payment for goods or services
- Greet customers
Work Setting
- Retail establishment
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Business Equipment
- Price scanner
- Computer terminal
- Cash register
- Interac machine
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