Job Order Detail

Description

The Business Technology Support Specialist assists the Managed Service support team with all local IT infrastructure technology.  This position will be the local escalation contact for any related IT support issues.  

Qualifications:
Completion of Diploma or degree in Information Technology preferred, or equivalent experience; A minimum five (5+) years hands-on experience with end-user technology support and IT related environments; Minimum three (3) years Customer Service experience in Computer Technology; Strong written and verbal communication, organizational, and problem solving skills; Strong customer focus, with the ability to interact with several different personalities and levels of management; Proficient at technical troubleshooting of desktop and laptop hardware, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software.  Able to use remote support tools to be able to troubleshoot remote computer devices; Must be available for after-hour support and weekend on-call support as needed.  

Responsibilities:
Be the local BT (Business Technology) representative to answer any IT related questions; Train staff how to enter, assign & prioritize service requests, and how to best utilize the Managed Services model; Inform management on technology trends and local alignment to best maintain system availability; Regularly meet with senior management to keep them informed on proactive refresh cycles, hot spare inventory, antivirus compliance, patch compliance, upgrade projects, data backups, and general health of their local technology; Incidents Queue Monitoring: ensure tickets are properly prioritized and escalated as necessary; Purchase new equipment, spare parts, mice, keyboards, batteries from the approved standards list through Corporate IT Purchasing; Ensure software and hardware standards are adhered to at all times.