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Trans-Canada Truck & Trailer Repair is looking for a motivated person to join our team as a Service Writer in our heavy duty repair shop!
Overall responsibility
Deal with customers to book and schedule appointments, build work orders with customers requests for service, data entry.
Key areas of responsibility
Customer service
o Book and schedule appointments for customers, manage calendar
o Build work orders with customers requests for service or any complaints on equipment that they have
o Finalize work orders once work has been completed
o Process payments, manage accounts receivable
Data Entry
o Enter POs and invoices for parts and sublet contractors
o Enter data into work orders from the mechanics/shop manager
Consults with
Shop manager
Office manager
Qualifications
Good organizational skills
Strong communication skills
Attention to detail
Computer knowledge a necessity
Ability to complete tasks promptly
Problem solving skills
Experience working in a repair shop an asset, but not required
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Access and process information
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Attention to detail
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic mail
- Database software
- Accounting software
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