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KEY ACCOUNTABILITIES AND PRIMARY FUNCTIONS:
(please visit http://www.sgeu.org/union-resources/jobs-at-sgeu for a complete listing of Accountabilities, Functions and Competencies)
*Full network administration including servers, network cabling, routers, Active Directory for approximately 90 nodes in 3 offices.
*Perform all duties and responsibilities required to maintain the network.
*Manage all external contracts necessary to support services.
Implement, maintain and upgrade all software applications according to approved recommendations. Introduce new software to improve existing software solutions.
*Provide support for all end users of the system including initial training and education, ongoing desktop support, off hours help desk service and support for remote end-users.
*Develop, revise and periodically review policies, procedures and policy manuals as necessary to maintain acceptable service levels.
*Recommend purchases and maintain all equipment and hardware. Develop an Evergreening plan to meet the needs of the organization.
*Maintain an inventory of all computer and media equipment, manage used equipment sales and maintain a bookable system for laptops and projectors.
*Maintain and support voice and data services including video conferencing, VOIP, Outlook/Blackberry integration (BES), DID phone lines and unified messaging.
EDUCATION, KNOWLEDGE AND EXPERIENCE:
*Degree in Computer Science or equivalent.
*Three to Five years sole responsibility for networked IT environment.
*Demonstrate working knowledge of Windows Server and Microsoft Office, 2003 or newer.
*Microsoft Certified Trainer
*Minimum one year experience as an instructor teaching software applications