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The Ramada Plaza Regina is looking
for a dynamic, customer focused, Night Auditor.
This individual must be extremely professional in
appearance and attitude, exceed in hospitality,
have excellent problem resolution skills, and
demonstrate reliability.
This position is a professional stepping stone in
the hospitality industry. We want to add to our
dynamic team with an individual that believes in
contributing to our service driven atmosphere.
Previous hotel hospitality experience is an asset,
experience with Opera PMS is a definite asset.
This position will consist of 5 night shifts and 2
set days off.
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- Basic computer skills (will train)
- Fidelio