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Heavy/Hauling Call Taker

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Job Order #: 5397661

NOC: 1475
Employer Name:
Astro Towing (1988) Ltd.
Posted Date:
22-Oct-2014
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Experience:
No Experience
Apply By:
03-Nov-2014
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Astro Towing (1988) Ltd.
Employer Address:
 
126 GLADSTONE CRES
SASKATOON,SK
CANADA
S7P 0C7
Contact Name:
Alison
Contact Email:
alison@astrotowing.ca
Employer Website:
astrotowing.ca


Description

As a heavy/hauling call taker, you are the voice and face of Astro Towings Heavy/Hauling Division. When customers request service, you are the person they interact with and trust above others.  Your job is to understand heavy/hauling customer needs and ensure excellent customer service.

Skills and Abilities
    Phone etiquette  
    Gathering information
    Data entry
    Computer skills
    Knowledge of the trucking industry
    Work under pressure

Duties
1.    Answering the phone, gathering the necessary information from the customer and inputting the information.
2.    Inputting electronic information received from customers.
3.    Monitoring and responding to emails.
4.    Providing quotes to customers as requested.
5.    Organizing back hauls to optimize the utilization of equipment.
6.    Assisting the dispatcher with call backs or other duties that may be required.
7.    Your priority is to provide excellent customer service.

Pay Range
$13.00/hr to $16.00/hr

Schedule
Monday to Friday 10:00am to 6:00pm

 

Skills and Abilities

Essential Skills
 - Reading text
 - Numeracy
 - Writing
 - Oral communication
 - Problem solving
 - Decision making
 - Critical thinking
 - Finding information
 - Computer use
Credentials (certificates, licences, memberships, courses, etc.)
 - Not applicable
Additional Skills
 - Perform general office duties
 - Provide customer service
 - Price orders
Ability to Supervise
 - 11 - 15 people
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Attention to detail
Dispatcher Specific Skills
 - Record mileage, fuel use, repairs and other expenses
 - Operate computer-aided communications and dispatching equipment
 - Dispatch personnel according to schedules and work orders
 - Advise vehicle operators of traffic and other problems
 - Act as liaison between customers and drivers
 - Keep track of shipments
 - Follow-up on issues with work orders
Business Equipment and Computer Applications
 - Word processing software
 - Spreadsheet software
 - Electronic Mail
 - Database software
 - Mapping and data visualization software (GIS)
 - Internet browser
 - Dispatch management service software

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