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As a heavy/hauling call taker, you are the voice and face of Astro Towings Heavy/Hauling Division. When customers request service, you are the person they interact with and trust above others. Your job is to understand heavy/hauling customer needs and ensure excellent customer service.
Skills and Abilities
Phone etiquette
Gathering information
Data entry
Computer skills
Knowledge of the trucking industry
Work under pressure
Duties
1. Answering the phone, gathering the necessary information from the customer and inputting the information.
2. Inputting electronic information received from customers.
3. Monitoring and responding to emails.
4. Providing quotes to customers as requested.
5. Organizing back hauls to optimize the utilization of equipment.
6. Assisting the dispatcher with call backs or other duties that may be required.
7. Your priority is to provide excellent customer service.
Pay Range
$13.00/hr to $16.00/hr
Schedule
Monday to Friday 10:00am to 6:00pm
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Additional Skills
- Perform general office duties
- Provide customer service
- Price orders
Ability to Supervise
- 11 - 15 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
Dispatcher Specific Skills
- Record mileage, fuel use, repairs and other expenses
- Operate computer-aided communications and dispatching equipment
- Dispatch personnel according to schedules and work orders
- Advise vehicle operators of traffic and other problems
- Act as liaison between customers and drivers
- Keep track of shipments
- Follow-up on issues with work orders
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic Mail
- Database software
- Mapping and data visualization software (GIS)
- Internet browser
- Dispatch management service software