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TD Canada Trust is TD's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and TD Green Machine automated banking machines.
*Job Description
The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners. The Customer Service Representative reports to either the Manager Customer Service or Manager Customer Service and Sales.
*Job Requirements
Customer Experience
Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience
Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner
Ensure the customer area is professional and inviting in appearance
Ensure customer problems are handled appropriately, escalating issues when necessary
Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive First Impression by greeting and engaging customers in a range of sales, service and informational conversations
**Please go to td.com/careers for a full list of job requirements and additional information.
Work Setting
- Financial services
- Banking