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Come Join a Winning Team! We are a locally owned and operated family-oriented team. We strive to foster a positive working environment
TASKS AND RESPONSIBILITIES
Meet, greet and thank customers, providing friendly, informed service to customers in person and over the phone
Guide customers to location of products
Provide parts order-desk services
Source and order automotive parts for customers through authorized suppliers
Follow established procedures regarding the ordering and sale of parts to the Service Department
Process customer returns and warranties
Test batteries, starters and alternators
Stock and maintain shelves and display areas
Control inventory accuracy
Maintain professional appearance (uniform, hygiene, grooming & name tag)
Follow company, store and department policies
Participate in meetings and all training, as required
Complete other tasks, as required
REQUIREMENTS AND COMPETENCIES
Ability to provide professional customer service and employee support
Ability to work in a team environment to achieve common goals
Ability to maintain composure and work effectively in a fast-paced environment
Demonstrated automotive subject matter interest and knowledge
Experience with use of automotive parts lookup system
Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
Organizational ability and attention to detail
Punctuality, Information-seeking with effective written and oral communication skills
Basic math skills & keyboarding skills
PHYSICAL DEMANDS (refers to an 8-hour shift with standard breaks)
Ability to stand/walk for 8 hours
Able to lift 25 kilos or 50 lbs unassisted and carry as required
Ability to lift and turn repeatedly throughout the shift
Ability to lift above shoulder and from floor to shoulder and floor to waist
Ability to go up and down a ladder while carrying merchandise
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Work with minimal supervision
- Customer service oriented
- Provide advice about merchandise
- Suggestive selling
Product Experience/Knowledge
- Automobiles
- Automobile parts and supplies
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