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The Hardware Sales Associate position is fast-paced, involving constant interaction with customersexplaining product benefits and fulfilling customer needs.
MAJOR TASKS AND RESPONSIBILITIES
Meet, greet and thank customers
Provide friendly, courteous and informed service about hardware, woodworking, plumbing, electrical and paint
Guide customers to location of products
Suggest value-added and related products
Operate paint computer and mix paint
Stock shelves and display areas
Keep stock clean, faced and orderly
Control inventory accuracy and identify and report low stock
Keep informed of promotions and in-store deals
Maintain professional appearance (uniform, hygiene, grooming and name tag)
Adhere to company, store and department policies
Participate in meetings and all training, as required
Complete other tasks, as required
MAJOR REQUIREMENTS AND COMPETENCIES
Ability to provide professional customer service and employee support
Ability to work in a team environment to achieve common goals
Ability to maintain composure and work effectively in a fast-paced environment
Knowledge of hardware, woodworking, plumbing, electrical and paint
Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
Organizational ability and attention to detail
Approachability
Punctuality
Effective written and oral communication skills
Basic math skills
PHYSICAL DEMANDS (refers to an 8-hour shift with standard breaks)
Ability to stand/walk for 8 hours
Able to lift 10 kilos or 25 lbs unassisted and carry as required
Ability to lift and turn repeatedly throughout the shift
Ability to go up and down a ladder while carrying merchandise
Able to twist, turn, reach and work above shoulder level
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Work with minimal supervision
- Customer service oriented
- Suggest ways to care for goods
- Suggestive selling
Product Experience/Knowledge
- Power tools
- Paint and wallpaper
- Lamps and lighting fixtures
- Building materials (other than lumber)
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