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As Canada's largest Full Line department store retailer, Sears provides a fast-paced, innovative and team oriented environment.
We are committed to excellence in customer service, merchandise presentation, cost effectiveness and creativity.
Are you a team player who is passionate about creating the best possible shopping experience for our customers? Then consider Customer Service Desk Associate as a possible next step in your career path.
This position is primarily responsible for providing courteous and professional service to all Sears customers and generating sales and profitability.
This includes:
-Proactively engaging customers through acknowledgement in a timely and effective manner
-Using available resources to provide accurate product information, including features, advantages/benefits and warranties;
Resolving customer complaints and issues
-Accurately processing transactions, including payments, credits/refunds, voided transactions, as required
-Maintaining merchandise presentation standards throughout the day
-Actively promoting Sears Loyalty Programs and provides add-on/suggestion selling.
The ideal job candidate will have excellent Customer Service skills and be proactive in approaching customers.
Please be advised that only those associates who are selected for interviews will be contacted.
Essential Skills
- Reading text
- Numeracy
- Oral communication
- Working with others
- Decision making
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Set up displays of merchandise in windows or display cases
- Operate cash register
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Promote and sell memberships
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Department store
Product Experience/Knowledge
- Women's clothing
- Power tools
- Men's clothing
- Furniture and house furnishings
- Footwear
- Children's clothing
- Appliances
- Sports equipment and clothing
Security and Safety
- Bondable
- Criminal record check (abstract)