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Responsibilities
Responds to inquiries and requests from customers/tenants in person and on the phone, providing general information such as phone numbers, directions, details of programs and events.
Provides complimentary services, stroller and wheelchair loans to our customers, sells Shopping Centre gift cards.
Makes courtesy and emergency paging announcements as required, maintains lost & found system.
Updates and maintains filing system and inventory as it pertains to Customer Service Kiosk.
Types, edits, and proofreads letters, memos, reports and other documents.
Assists with information gathering and report preparation.
Assists with the implementation of programs and events for the Marketing Department.
Qualifications
Must be available to work varied shifts (evenings & weekends) with increased hours in the summer and the Christmas season.
Proficient computer skills, specifically using Microsoft Office - Word and Excel.
Outstanding attitude as well as superior interpersonal and communication skills.
Excellent organizational skills with the ability to multi-task.
Must be reliable, self-confident and have superior problem solving skills.
Must be self-motivated, flexible, able to work both independently and as part of a team.
Able to cope with changing needs and prioritize multiple assignments
Preference given to those with previous Customer Service experience.
Cash handling experience an asset; must be bondable
Able to obtain required security clearance.
All candidates are welcome to apply; however, preference will be given to local candidates.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Setting
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Attention to detail
Security and Safety
- Bondable
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
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