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Reporting to the Operations Department, this position will enable timely pick-up and delivery of solid waste, recycling & organics within Saskatoon and surrounding area. The individual will enable movement according to established policies, customer requirements and targeted timelines, while completing all applicable paperwork.
Duties:
-Provide professional customer support by addressing questions, problems, and specific requests for service; clarify customer location, service type & instructions
-Analyze, route & relay incoming calls and service locations to drivers
-Effectively communicate all pertinent information to the customers and drivers
-Maximize the volumes of work completed for all systems including seasonal & weather related adjustments
-Optimize use of fleet resources by directly communicating with other dispatch planners and operations staff
-Assign appropriate levels of work to minimize flagging, delayed customer service, route crossover, etc.
-Identify and evaluate special needs of Loraas customers
-Prepare accurate routing schedules, assign drivers and trucks, and schedule call ins
-Hours are Monday to Friday with the possibility of a Saturday shift shared among Dispatch team members
Qualifications:
-Excellent customer services skills conveyed with a positive attitude
-Excellent logistical skills
-Computer efficient
-Ability to multi-task with a strong attention to detail
-Strong knowledge of Saskatoon and surrounding area
-Proficient knowledge of routing software and Microsoft Office an asset
-Knowledge of transportation industry regulations and legislation
-Assertive verbal communication skills
-Team player with confidence to work independently
-Experience in live dispatch and transportation industry seen as an asset
-Required to be fluent in English, oral and written
-Possession of a valid Class 3A/1A licence or professional truck driver background seen as a strong asset
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Radio Operator Specific Skills
- Operate radio equipment
Additional Skills
- Perform general office duties
- Provide customer service
- Drive trucks
Type of service experience
- Trucking
- Towing
- Delivery
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Criminal record check (abstract)
Dispatcher Specific Skills
- Operate computer-aided communications and dispatching equipment
- Dispatch personnel according to schedules and work orders
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Act as liaison between customers and drivers
- Keep track of shipments
- Follow-up on issues with work orders
- Knowledge of highway trucking and associated rules and regulations
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic Mail
- Electronic scheduler
- Database software
- General office equipment
- Dispatch management service software
- Monitoring and tracking software
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