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At the Country Inn & Suites, we have a very special culture. A culture that inspires the RITE kind of values: Respect, Integrity, Teamwork and Entrepreneurship.
Equipped with the RITE attitude and a passion for delivering exceptional service, our first responsibility as hospitality ambassadors is to continually strive to create and deliver memorable moments for all of our guests. As a Front Desk Associate, you would be responsible for greeting and registering guests, checking guests out of the hotel, and delivering memorable and outstanding customer service each and every time.
You would be expected to be available for training and then 2-3 shifts/week after training. We are a small hotel, so you would be working most of the time with minimal supervision, and expected to make wise decisions and communicate extremely well to other staff and management.
Our hotel is owned and operated by a company called Airline Hotels, based in Saskatoon, SK. Please feel free to read more about what its like to work for us at: http://airlinehotels.ca/join-our-team
Demonstrated practice in the following 7 Core Competencies:
Service Orientation - Desire to serve our guests, fellow associates, and community
Affiliative Communication - Understanding the thoughts and feelings of others in a genuine way as well as understanding and providing information
Achievement Oriented - Enthusiastically focusing on setting personal and professional goals and achieving results
Adaptability - Ability to adjust and adapt to changing work conditions, priorities, and technologies
Accountability - Ability to demonstrate reliability, ownership, and integrity on a daily basis
Positional Knowledge - Continually acquiring, improving, and sharing job specific knowledge and skills
Initiative - Identifying opportunities, problems, finding solutions and taking action
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Arrange services required for guests with special needs
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Basic computer skills (will train)
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