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The Wingate by Wyndham, Regina is looking to attract a dynamic, knowledgeable professional to lead our hotel into greatness as the front desk agent. Extensive knowledge of Opera system, providing exceptional customer service is vital to the success in this position with a positive and confident work attitude. Proven ability to set and achieve goals is just as important.
BASIC RESPONSIBILITIES:
Creating high levels of guest satisfaction through dedication to customer service in all guest interactions
Responding to Phone inquiries in a professional way.
Making sure all guest inquiries are dealt with in a satisfactory manner.
Register arriving guest in a fast efficient manner and assign rooms.
Presenting departure guest with statements and the collection of payments.
The Handing of cash, credit cards and the POS system.
The completion of duty list on a daily basis.
Making reservations and having a vast knowledge of company room types, rate and promotions.
Carrying out any other duties assigned by management.
SKILLS, ABILITIES AND QUALIFICATIONS:
Have completed secondary school or equivalent, related post-secondary education an asset.
High degree of customer service orientation, integrity and ethics
Proven computer and typing skills 30 words per minute.
Ability to enforce hotel standards, policies and procedures
Good organizational skill set, the ability to read, write and speak English.
Capable of managing multiple priorities and working under pressure
Able to maintain a flexible work schedule, including weeknight and weekends
Required to use discretion in dealing with confidential information
Essential Skills
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Computerized reservation system
- General office equipment
- Internet browser