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Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions.
Position Responsibilities:
- Leading by example in consistently demonstrating Customer FIRST behaviours and promoting positive Associate morale
- Supervising Associates and work activity within department(s) of responsibility, including ensuring appropriate departmental staffing levels to meet business needs
- Managing Associate performance through communication of responsibilities and goals, rewarding and recognition, documenting and evaluating performance, providing performance-based feedback, completing Associate Reviews and Performance Appraisals
- Providing Associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet or exceed expectations
- Providing floor coverage in department and during power hours
- Reviewing and reconcile sales, inventory and other reports
Experience/Knowledge Required:
- Ability to work flexible shifts
- Excellent communication skills and customer service skills
- Excellent decision making ability and problem solving skills
- 1 to 2 years experience as a supervisor
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Computer use
- Continuous learning
Specific Skills
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
Work Conditions and Physical Capabilities
- Fast-paced environment
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