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SERVICE WRITER (Adviser)
Glenwood is looking for a RV Service Writer. No RV experience necessary, Glenwood will provide on the job training as necessary. Duties are broad in scope and require independent judgment and initiative in developing innovative solutions to various challenges and opportunities.
Job Description:
Meet & confer with all service customers
Complete service orders
Delegate work to technicians from work orders
Perform estimates for time and parts required
Complete work order once service is complete
Collect payment for work done
A service writers may specialize and become warranty administrators, where they are the liaison between the customer and factory while a unit is under warranty. As the liaison you must be sympathetic to the customers
issues and needs, and the factories abilities and limitations
Education:
Industry experience is a benefit.
Basic RV technical knowledge is an benefit
Skills:
Good telephone skills
Customer service skills essential.
Problem solving skills and basic computer skills are an asset.
Working Conditions:
Permanent
8am - 5pm Monday to Friday
Overtime available during peak periods
Work is physically demanding and requires repetitive tasks, bending, crouching, kneeling, and standing for extended periods of time
Occasionally required to work outside during inclement weather
Please submit your resume to Terry Rumpel by email or in person.
Glenwood RV Center
502 Cynthia St.
Saskatoon, SK
ph: 306.242.9028
This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Access and process information
- Maintain records and statistics
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
- Perform general office duties
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Database software
- General office equipment
- Internet browser
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