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Front Desk Agent

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Job Order #: 5407385

NOC: 6435
Employer Name:
Quality Inn & Suites
Wage/Salary Info:
starting 13/hr
Posted Date:
08-Jan-2015
Location:
KINDERSLEY
 
# of Positions:
3
Employment Terms:
Full/Part Time
Experience:
0-6 Months
Apply By:
31-Jan-2015
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Quality Inn & Suites
Employer Address:
 
700 12th Avenue East. Box 1946
KINDERSLEY,SK
CANADA
S0L1S0
Contact Name:
Courtney Lindsay
Contact Phone:
306-463-5000
Contact Fax:
306-463-5008
Contact Email:
gm.cn996@choicehotels.com


Description

Looking for front desk agents.
Must have customer service experience** or previous hotel experience**, a team player, willing to work all shifts (necessary for training purposes) and available on call if needed. Must be computer literate, able to work with minimal supervision and must be able to provide a clean criminal record check.
System training provided.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
 - Not applicable
Specific Skills
 - Take, cancel and change room reservations
 - Store and retrieve luggage
 - Secure guests' valuables
 - Register arriving guests and assign rooms
 - Provide information on hotel facilities and services
 - Process group arrivals and departures
 - Process guests' departures, calculate charges and receive payments
 - Process telephone calls
 - Process wake-up calls
 - Perform light housekeeping and cleaning
 - Maintain occupancy statistics
 - Investigate and resolve complaints and claims
 - Exchange foreign currency
 - Balance cash and complete balance sheets, cash reports and related forms
 - Arrange services required for guests with special needs
 - Work with minimal supervision
 - Customer service oriented
 - Keyboarding
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Provide general information about points of interest in the area
 - Provide information about services available in the community
 - Follow emergency and safety procedures
Work Setting
 - Hotel
Type of Bookkeeping and Accounting
 - Cashiering
Business Equipment and Computer Applications
 - Word processing software
 - Spreadsheet software
 - Multi-line switchboard
 - Computerized bookkeeping systems
 - Computerized reservation system
 - General office equipment
 - Internet browser
 - Basic computer skills (will train)
 - Hotel Soft

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