Job Order Detail

Description

Norsask Farm Equipment Ltd. is one of Western Canada's fastest growing companies specializing in the Agricultural industry. Norsask strives to excel in customer service and focuses on employee satisfaction. Great benefits package available covering dental, optical, medical and more! We are currently seeking a permanent full time qualified individual to fill our Agricultural Service Manager position. Product knowledge and experienced required.
Essential Duties:
- Work with the store management team to develop and follow an annual service budget and plan to provide realistic, attainable and measurable service profit goals and operational objectives.
- Participate in the development and execution of the Service marketing plan.
- Resolve customer complaints relative to service with a focus on customer satisfaction and retention.
- Recruit, train, appraise and provide directions to service personnel to support service sales growth and customer service requirements.
- Control and maintain proper paper flow in the Service Department to reflect all service activity necessary to audit and asses the performance of the department and individual employees on a monthly basis.
- Assist in the appraisal of repair work coming into the Service Department
- Provide a leadership role within the service department while working alongside shop and field technicians to achieve departmental goals and tech efficiency.
- Schedule and assign jobs and work areas to the employees according to their skills and knowledge.
- Ensure that the Service department is equipped with the necessary tools and service equipment and that they are maintained in good working order.

Skills & Requirements
- Strong Leadership and communication skills
- A natural mechanical proficiency along with the knowledge of diagnostic equipment and specialized tools would be an asset.
- Familiar with the Ag industry.
- Business acumen is required
- Excellent negotiation skills