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The successful candidate will be responsible for overseeing one of our rental branches through the coaching & mentoring of 3 to 7 sales and service personnel. This leadership role reports directly to our Operations Manager and involves overseeing the financial management of the branch and directing sales efforts.
Job Summary:
Lead and develop your team to achieve company goals.
Act as a coach and mentor to assist in the career development of branch staff.
Work as a team player within the branch as well as with other branches to optimize productivity.
Review store performance in order to assess sales targets, labour costs and return on sales.
Review and use the monthly profit and loss statements to achieve revenue and cost budgeting.
Develop marketing and sales plans with detailed targets and then work with staff to achieve those targets.
Act as primary contact for corporate, body shop and dealership accounts.
Support business development initiatives by following up on leads generated by branch staff and completing both cold calls and maintenance sales calls.
Responsible for gaining new business for the branch and training staff on business to business sales.
Examine reports (e.g., fleet inventory, sales and daily reports) to determine the operational activities of the branch.
Ensure that all employees adhere to company policies and procedures.
Investigate and resolve any customer service issues to ensure customers expectations are exceeded every time.
Required Skills:
Excellent leadership skills with proven coaching and mentoring capabilities
Previous experience in business to business sales and account management
Excellent oral and written communication skills
Able to multitask in a fast paced environment
Driver's license and a clean driving record
Computer Literacy, knowledge of Microsoft Office (Word and Excel)