Job Order Detail

Description

Superior problem solving and troubleshooting
skills at the operating system level; exceptional
customer service, overall communication and
technical writing skills.
Must have sufficient technical depth to
communicate with development and other internal
organizations at a peer level;
Must possess the ability to work independently
with minimal management supervision and as part of
a nationwide team of engineers;
Demonstrated aptitude for providing exceptional
customer service in politically charged
environments; Ability to enhance the technical
expertise of peers via the development of product
training, mentoring of new hires, and team content
development;
Ability to apply technology to improve existing
products and systems at customers and for internal
use; Ability to actively participate in team
support by proposing and implementing solutions;
Assist in developing strategies to gain additional
Premier support accounts by contacting and
establishing relationships with Premier Support
Managers and Technical Account Managers.

Additional Requirement:
Solid understanding of large enterprise Active
Directory design and deployment, client/server,
networking, and Internet technologies
fundamentals.
Candidate must possess superior knowledge and
demonstrated technical proficiency in Windows
Server 2003 and 2008 and Microsoft client
operating systems, DNS, DHCP and other related
areas with troubleshooting at the expert level
within large network environments.