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COMPANY SUMMARY: Red Wireless is an authorized Rogers dealer for consumer and business cellular solutions. Our mission is to provide superior customer service for both consumer and business cellular needs.
SUMMARY OF POSITION: To provide an excellent customer experience that is unique to each customer at all times and to understand all aspects regarding the sales and servicing of wireless products related to retail. All sales consultants are provided with extensive and ongoing product/sales training.
MAJOR JOB FUNCTIONS:
Comprehensive understanding of Red Wireless Key Performance Indicators
Send customers devices to repair facilities for warranty and out-of-warranty work when needed and set them up with a courtesy phone to use in the interim
Keep the retail area clean, fully stocked, and merchandised properly (no empty accessory hooks, phone holders, price cards, proper collateral, etc)
Rogers Fasttrack training completed and up-to-date at all times
Participate in rotation of customers with rest of retail sales team (walk-in traffic)
Participate in team meetings
Maintain a positive attitude about your work environment and the organization
Show respect towards your team leader and management at all times
QUALIFICATIONS/ REQUIREMENTS:
Experience in sales is an asset
Ability to apply subject matter knowledge to resolve general support issues
Ability to listen and communicate with both technical and non-technical persons
PERFORMANCE EXPECTATIONS/ JOB OBJECTIVES:
To provide an excellent customer experience at all times
To complete the required amount of work on a daily basis
To complete the required work in accordance with scheduled deadlines
To master the skills and obtain the knowledge necessary to complete your work
To minimize mistakes and make efforts to learn from them in order to improve
To anticipate problems and suggest ways to improve efficiency
Essential Skills
- Working with others
Specific Skills
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
Type Of Experience
- Salesperson/clerk
Product Experience/Knowledge
- Telephones
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