Job Order Detail

Description

As Canadas largest Full Line department store retailer, Sears provides a fast-paced, innovative and team oriented environment. We are committed to excellence in customer service, merchandise presentation, cost effectiveness and creativity.

Are you a team player who is passionate about creating the best possible shopping experience for our customers? Then consider Customer Service Desk Associate as a possible next step in your career path.

This position is primarily responsible for providing courteous and professional service to all Sears customers and generating sales and profitability.

This includes:

Proactively engaging customers through acknowledgement in a timely and effective manner

Using available resources to provide accurate product information, including features, advantages/benefits and warranties

Resolving customer complaints and issues;
Accurately processing transactions, including payments, credits/refunds, voided transactions, as required

Maintaining merchandise presentation standards throughout the day

Actively promoting Sears Loyalty Programs and provides add-on/suggestion selling.

The ideal job candidate will have excellent Customer Service skills and be proactive in approaching customers.

Please be advised that only those associates who are selected for interviews will be contacted.