Job Order Detail

Description

Reporting to the Customer Service Office (CSO) Manager, this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.

Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre.
Maintain, administer and process customers contracts ensuring efficiency and accuracy.
Data capture customers financial and program specific information.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Electronic preparation of participant financial information for verification of program benefits.
Prepare, distribute, check and process adjuster work.
Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition.
Participate as a member of the sales team for the annual sales of the Crop Insurance program.

The knowledge and skills required for this position are acquired through completion of Grade 12, supplemented with a relevant business course and extensive related clerical experience.
For a full description, visit our webpage at www.saskcropinsurance.com