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Thank you.
As a Personal Banker you will provide superior sales and customer service to meet and exceed customer needs.
By identifying and understanding customer needs in order to complete transactions with speed, efficiency and certainty youll provide a superior service and expand customer relationships.
Your duties will include:
- Performing a variety of sales and service activities to retail customers, either face to face or through an alternate channel.
- Acquiring new account relationships, making qualified referrals and developing existing client portfolios through the cross and up-sell of HSBC products and services.
- The accurate and timely processing of all activities.
- Meeting compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations.
- Working with a team to manage the customers needs.
- Actively participating and assisting with all Bank promotional programs, sales targets and direct marketing initiatives.
- Actively refers customers to other areas of HSBC where appropriate.
In addition to being a customer service super star, you are a team player with a professional appearance and attitude.
Qualifications
- Secondary school graduation.
- Demonstrated experience in banking or related industry in a customer service or client facing role.
- Excellent communication (verbal and written), customer service and interpersonal skills.
- Ability to multi-task, handle large volumes and multiple deadlines.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- General office equipment
- Electronic mail
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