Job Order Detail

Description

BASIC PURPOSE:  
Establish a professional relationship with dealer/customer personnel to reflect a positive company image while carrying out Bourgault Service department and customer satisfaction objectives.

DUTIES:
Position is based out of the factory in
St. Brieux, SK.
Provide dealer/customer support on all Bourgault products, for an assigned territory - this will require periods of travel. (potentially 50+ nights away from home/year due to work requirements)
Provide dealers/customers with technical assistance through phone inquiries and on-call service.
Provide dealers/customers with on-site technical assistance.
Provide dealer/customer training on all Bourgault products
Communicating and enforcing the procedures and policies identified in the Bourgault Warranty Policy Manual to the dealer/customer.
Provide support at trade shows, demonstrations, and where product knowledge and specialized skills are an asset. This could include overseas assignments.

SKILLS AND KNOWLEDGE:
A team player.
Must have a solid understanding of customer relation concepts along with a strong understanding of current agricultural practices in western Canada.
A post secondary degree or diploma in a mechanically oriented course or equivalent experience in the agriculture machinery industry will be considered.
Experience in a dealership, service tech or farming role.

SALARY RANGE
Successful candidates experience and qualifications will place them in one of the following wage ranges:
Marketing Customer Service Representative - $43,650 - $63,300
Senior Marketing Customer Service Representative -$53,850 to $78,000