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Working at Cummins Western Canada isnt your average nine to five job. With fourteen branches and over 800 employees across Western Canada, we are a growing company dedicated to creating success for our customers by providing them with solutions they can count on. If you are driven, motivated and eager to become part of a dynamic team, this exciting opportunity is for you! For more information, please visit westerncanada.cummins.com.
Job Description:
Cummins Western Canada has an immediate opening for a Service Writer to provide support to the Power Generation (PG) team at the Saskatoon branch. This position will be responsible for providing administrative support to the PG service department and servicer writers. Additionally this position is responsible for:
Answering phone calls and communicating with the customer in all aspects of the repair process
Assisting the Service Writers with opening and closing work orders
Assisting with coordinating techs, generating Electronic Work Orders and scheduling customer repairs and preventative maintenance
Completing NPS follow up and documentation
Assisting with the creation and entry of warranty claims and audits
Completing other duties and tasks as required
Job Requirements:
Must excel in customer satisfaction, with excellent phone manner
Able to work on a team with all departments is essential
Must possess strong interpersonal and team building skills with a strong desire to meet and/or exceed customer expectations
Must be able to effectively schedule and work under pressure
Apply online at:
https://workforcenow.adp.com/jobs/apply/posting.html?client=CWCLP&jobId=54825&lang=en_CA
We thank all applicants, but only those selected for further consideration will be contacted.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Own vehicle
Technical Terminology
- Business
Specific Skills
- Sort, process and verify applications, receipts and other documents
- Send and receive messages
- Provide general information to clients and the public
- Receive and forward telephone or electronic enquiries
- Process incoming and outgoing mail manually or electronically
- Prepare invoices and bank deposits
- Order supplies and maintain inventory
Work Setting
- Private sector
Area Of Specialization
- Invoices
- Correspondence
- Reports
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Combination of sitting, standing, walking
Keyboarding (Words Per Minute)
- 0 - 40 wpm
Business Equipment and Computer Applications
- Windows
- Word processing software
- MS Word
- Excel
- Electronic mail
- Database software
- General office equipment
- Internet browser
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