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PRIMARY FUNCTION:
Provide, fast, friendly service by actively seeking out customers to assess their needs and provide assistance. This position has an emphasis on Lumber product knowledge as well as Windows and Doors; provide information on product features and be familiar with related items in order to sell an entire project. Computer knowledge and mathematical skills are required.
JOB DUTIES AND RESPONSIBILITIES:
- Actively seek out and offer a friendly greeting to customers.
- Asking open ended questions about customers' projects in order to determine their needs and level of expertise. Be enthusiastic with the customer, when necessary, handle several customers at once.
- Answering questions about merchandise according to the customers' level of expertise
- Escorting customers to appropriate merchandise, regardless of department
- Describing features and benefits of merchandise
- Explaining the steps needed to complete projects and the products needed
- Acquiring beginner product knowledge in all departments
- Turning over customer to Sales Specialist when needed
- Executing daily stock maintenance: all products are signed, displayed, lit and clean
- Assisting with displays
Essential Skills
- Reading text
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Operate cash register
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Suggestive selling
Work Setting
- Hardware store
Product Experience/Knowledge
- Lumber and plywood
- Building materials (other than lumber)
- Aluminum doors, windows and awnings
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