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RESPONSIBILITIES:
Ensure that every customer experience exceeds the customers expectation
Proactively provide RONA customers with expertise and assistance
Use computer software to assist with customer queries (MMS, SODA, SKU lookup; customer packages)
Assist with daily upkeep of department (stock maintenance, cleaning, etc)
Promote add on sales, product benefits and services such as installation
Inform customers of current promotions and financing options (RONA Advantage Card/Air Miles)
QUALIFICATIONS:
Customer service oriented
Welcoming, professional and attentive to the needs of our customers
Strong listening and communication skills
Proficient with computers, able to learn new software and processes
Mature, responsible with sound decision making skills
Retail, sales or customer service experience is a great asset
Relevant product knowlege an asset
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Finding information
- Computer use
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Work with minimal supervision
- Customer service oriented
- Provide advice about merchandise
- Suggest ways to care for goods
- Provide cost estimates on materials
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Hardware store
Product Experience/Knowledge
- Building materials (other than lumber)