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INNCONTACT CENTRE REPRESENTATIVE
2 positions: 1 @ 12 months & 1 @ 6 months)
Our staff are committed to providing World-Class financial services wherever our members are and whenever they need us.
THE POSITION: Reporting directly to the AVP InnContact/ Omni Channels, this position will be responsible to provide retail financial services and information to all members and potential members. Provide support to other departments and branches within the Credit Union by performing general financial and liaison functions. The candidate must have the flexibility to work varied hours. Responsibilities will include:
Analyze members needs and assist members to utilize the products and services which best meet their needs
Conduct telemarketing campaigns
Process members requests and financial transactions including account opening and small lines of credit
Process external inquiries
Respond to and resolve members inquiries and complaints using professionalism and good judgment
Work within team environment with other functional areas to ensure coordination of service to staff and members
Support staff in the delivery of products and service to members and potential staff members
Maintain up-to-date knowledge of all credit union products and services by regularly reviewing literature and attending product update meetings
Visit the CAREERS page of our website to learn more about this position and to apply.
Only those applications submitted through our on-line job board will be considered.