This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
POSITION SUMMARY
The CSR/Service Coordinator will manage service contracts in the southern half of Saskatchewan through the effective scheduling of technicians that will improve productivity, reduce costs, and maximize revenue, while also meeting the highest level of customer expectations. This position will also perform the role of Customer Service Representative for this area working closely with the Sales Manager, Account Manager, Promotions Coordinator and Field Safety Specialists under our role based team selling model.
DUTIES AND RESPONSIBILITIES
-Escalating sales opportunities to Account Manager and/or Field Safety Specialists
-Manage Branch Inventory, product ordering & the set-up of new products as required
-Closing service or product sales opportunities whenever possible before escalating to the Account Manager as necessary
-Product sourcing, quoting, problem solving, expediting
-Warehouse functions as required (shipping, receiving etc.)
-Handling inbound customer calls for service, fit testing and other
-Scheduling all monthly service tech work for the service techs
-Processing and management of all service documentation
-Follow up on and develop service opportunities generated from the field and from customer interactions
-Back order Management on all service requests
-Coordinate and assist with respiratory fit testing as well as processing the related documentation and payments
-Other Duties as may be assigned.
QUALIFICATIONS
-Post secondary education in office administration is ideal
-Fire Services Industry experience or in a like position scheduling technicians is preferred
-3 years general office experience preferably as a customer service representative
-Strong computer skills (excel and word)
-Excellent customer service skills and telephone manner
-Multi-tasking and organizational abilities
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Private sector
- Business services
Work Conditions and Physical Capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20CSR/Service Coordinator - Fire Services)
