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We are a locally owned and operated family-oriented team. We strive to foster a positive working environment
This Position requires daytime availability.
TASKS AND RESPONSIBILITIES
-Meet, greet and thank customers, providing friendly, informed service to customers in person and over the phone
-Guide customers to location of products
-Provide parts order-desk services
-Source and order automotive parts for customers through authorized suppliers
-Follow established procedures regarding the ordering and sale of parts to the Service Department
-Process customer returns and warranties
-Test batteries, starters and alternators
-Stock and maintain shelves and display areas
-Control inventory accuracy
-Maintain professional appearance (uniform, hygiene, grooming & name tag)
-Follow company, store and department policies
-Participate in meetings and all training, as required
-Complete other tasks, as required
REQUIREMENTS AND COMPETENCIES
-Ability to provide professional customer service and employee support
-Ability to work in a team environment to achieve common goals
-Ability to maintain composure and work effectively in a fast-paced environment
-Demonstrated automotive subject matter interest and knowledge
-Experience with use of automotive parts lookup system
-Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
-Organizational ability and attention to detail
-Punctuality, Information-seeking with effective written and oral communication skills
-Basic math skills & keyboarding skills
PHYSICAL DEMANDS (refers to an 8-hour shift with standard breaks)
-Ability to stand/walk for 8 hours
-Able to lift 25 kilos or 50 lbs unassisted and carry as required
-Ability to lift and turn repeatedly throughout the shift
-Ability to lift above shoulder and from floor to shoulder and floor to waist
-Ability to go up and down a ladder while carrying merchandise
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Public transportation is available
Parts Specialization
- Automotive
Specific Skills
- Advise on use and appropriateness of goods or parts
- Answer customer inquiries
Work Setting
- Retail establishment
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Physically demanding
- Attention to detail
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Criminal record check (abstract)
Weight Handling
- Up to 23 kg (50 lbs)
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