Job Order Detail

Description

Our client, an established and respected provider of PC and network support, has a great opportunity for a qualified SENIOR NETWORK TECHNICIAN in their Regina office.

As a key member of the technical team, you will:
  
- Respond to client requests and provide onsite or remote desktop, server and network troubleshooting support in a timely, accurate manner.  A large part of your role will be working with customers to assist with issues such as networks, smart phones (hooking to email system/syncing), laptops and PCs, file servers, network printers, setting up computers at schools, and ensuring file backups are working.    

- Work in co-operation with the technical team in balancing customer priorities and requests received.  Monitor systems and provide routine maintenance checks.

You will be exposed to many learning opportunities that will grow your career and contribute to an expanding organization.    

- The positions regular work week is Monday to Friday, 8-5:00, however 2 to 4 hours per week may be required outside of regular working hours, working remotely from home.   Time off in lieu is provided to maintain a 40-hour work week schedule.  

Education:
- Computer/IT Diploma (2 year) or related training.
- CCNA and other certification is an asset.

Experience
- 3 to 4 years of relevant experience in Windows desktop and server support.

Computer
- PC Hardware remove/replace hard drives, memory, power supplies.    Thorough knowledge of Windows desktop and server OSs, networking hardware (firewalls, routers, NAS, switches, Wi-Fi A/P) and PDA (Blackberry, Android, iOS).


Personality/Desired attributes:
- Excellent communications, telephone and customer service skills are essential.  
- Detailed and team oriented, with strong problem solving and troubleshooting skills.  

Competitive remuneration package including salary, benefits, EDOs and flexible work environment. Travel out of the city is on an occasional basis only.