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Thank you.
If you are self-motivated, hard working and a problem solver, we want to hear from you! This is a full-time position.
Hours would be 9am-5pm Monday to Friday with a one hour unpaid lunch break.
Wages are $15/hour with possibility of a raise once probation has been passed.
As our Office Assistant, you are the he first line of contact for our customers. You will be responsible for providing exceptional, quality customer care in an efficient, timely manner while running the day to day operations of the clinic.
The responsibilities of the position include:
General office administration
File management including scheduling and billing
Client service
Keeping reception tidy
Answering telephone calls and performing follow-up calls
Clean and check hearing aids, minor hearing aid repairs (extensive training provided)
Inventory, Float, and Petty cash reports
Invoicing for third party contracts (ie. VAC, WCB, NIHB)
The ideal candidate will have:
Excellent computer skills
Minimum 2 year of customer service experience preferably with an older population.
Technical skills in accuracy and dexterity
Adaptability to change
Ability to speak in a clear and concise manner
Background in volunteering with seniors is preferred
Office assistant certificate will be required.
You will be:
Customer focused
Enthusiastic and willing to learn
Great at organizational and communication skills
Able to problem solve and come up with creative solutions
Personable and professional
Proficient in MS Word, Outlook and Excel. Knowledge of Office 365 would be an asset.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Public sector
- Private sector
- Business services
- Health services
Typing (Words Per Minute)
- 61 - 80 wpm
- 0 - 40 wpm
- 41 - 60 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
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