Job Order Detail

Description

Job Responsibilities

Overall management of the assigned customers output environment
Identify new sales opportunities (applications, workflow, devices)
Customer on-site services level escalation, adherence to contract, SLA reporting
Fiduciary responsibility to work with the sales teams for all proposals and ongoing operations including pricing, revenue recognition and cost management
Supports CFT in development of proposals and RFP responses and develops Statements of Work to clearly define services and SLAs for customer
Develops various management plans for implementation of new product/services for customers
Quarterly Review development, proposal, and presentation with customers including Scorecards and KPIs
Provides recommendations to improve productivity, increase efficiencies, reduce costs, possible future opportunities, and maintain state-of-the-art procedures in all aspects of the operations

Skills, Experience and Qualifications

University Degree required
Fluent in English (written & spoken)
Experience with managing multi-disciplined teams that are geographically dispersed  
A minimum of five (5) years business operations experience in an IT related field
Significant experience interacting with customers, including senior executives
Experience with the delivery of operations through the use of technology solutions
Strong analytical/procedural background with a minimum of two (2) years project management experience
Identify clients at risk and ensure they are monitored carefully with proactive customer support plan
High energy level, comfortable performing multifaceted projects in conjunction with normal activities
Shows initiative and takes ownership to get things done
Works outside business hours as required in meeting the needs of competitive or time-sensitive situations