Job Order Detail

Description

Job ID J0415-1347

Experience
A minimum of 2 years experience with the cage and/or banking function, including supervision.
Experience in training, recruitment, and coaching of staff while in a supervisor role.

Skills and Abilities
Ability to support change with optimism and openness.
Ability to select the appropriate communication methods and tools, depending on the audience and situation.
Ability to support and engage employees to provide exceptional customer service/hospitality.
Ability to exercise judgement regarding day-to-day priorities and situations.
Ability to facilitate progress toward team or unit goals, by promoting accountability and alignment among team members.
Ability to build and maintain strong working relationships with other departments and units.
Ability to review others' work for accuracy and compliance with policy.
Ability to effectively supervise others to ensure accuracy and quality of work.
Ability to use multiple computer systems simultaneously.


Main Duties
Reporting to the Cage Manager, this position focuses on risk mitigation in support of organizational excellence, by supervising the control and record keeping of the flow of cash, chips and coupons between different parts of the casino, and between the casino and its guests. As part of providing convenient services to guests, the position also strives for customer service excellence. Responsibilities include: Assisting the Cage Manager with Cage supervision duties such as staffing, training, scheduling, performance evaluations and disciplinary issues. Monitoring Cage operations with a combined focus on verification, customer service, and compliance with policies, procedures, and internal controls. Maintaining equipment and inventory controls. Filling in for Cage Cashiers as required. Participating in other projects and activities as required, to ensure day-to-day Cage operations run smoothly and accurately.