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Access Communications is a 100% Saskatchewan-owned non-profit co-operative that is committed to providing exceptional communications and entertainment services.We provide TV, Internet, Home Phone and Home Security services to over 200 communities in Saskatchewan.
The Job:
You love saving the day. You're the friendly voice when customers have questions regarding their TV, phone, home security, and Internet service. You're a people person. Many claim to be, but you're the real deal.
Main responsibilities will include:
- Providing Access Good Old-Fashioned Service when answering customer inquiries and requests regarding their services and billing both in person and over the phone
- Booking installations, transfers of service, and service calls as needed
- Troubleshooting equipment
- Resolving problems, making account changes and accepting payments as well as distributing equipment from our retail store
This position will involve day, evening, and weekend shifts, so open availability is a requirement.
Travel may also be required between our Humboldt and Melfort offices.
Candidate must also be able to travel to Regina for training (Approx 4-5 weeks). Training will start in June 2015 and will be Full Time.
Candidate Qualifications:
- 1 to 2 years customer service /sales experience
- Strong communication and interpersonal skills
- Ability to handle all customer inquiries in a friendly and professional manner
- Accuracy, a high level of concentration and ability to deal with time pressures is essential
- Able to work independently and operate effectively in a team environment
- Knowledge of Access's products and services
- Knowledge of computers and various software and database programs
- Class 5 drivers license
- Clear criminal record check
Essential Skills
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Database software
- General office equipment
- Internet browser
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