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Job/Position Summary:
Automotive Service Advisors are responsible for tracking customers' auto repairs and their causes, scheduling technicians, processing warranties and taking payments.
Work Performed:
- Provide excellent and prompt customer service
- Obtaining and providing customer contact telephone numbers
- Answering customer questions and concerns
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Scheduling appropriate work for the technicians
- Processing part warranties
- Processing payments
- Keeping a neat and tidy work area ( included the shop)
Knowledge & Skills Required:
- Ability to communicate effectively with customers and follow employees
- Commitment to excellent customer service
- General knowledge of automotive maintenance
- General knowledge of computers
- Maintain an organized work area
- Organized, punctual and reliable
- Team player with a positive attitude
- Calm, pleasant and helpful manner
- Ability to multitask and deal with stressful situations
- Ability to problem solve and take instructions
- Well groomed appearance
Qualifications:
- An open availability as this position combines days, evenings and weekend shifts
- Means of transportation
- Willingness of work hard and learn
- Automotive knowledge is a definite asset but is not an absolute requirement
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid class 5 driver's license
While Canadian Tire appreciates every applications, only a short list of candidates will be contacted. Also, while Canadian Tire encourages a diverse workplace, candidates must reside in Canada at the time of application.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Access and process information
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
Work Conditions and Physical Capabilities
- Work under pressure
- Attention to detail
- Walking
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Windows
- Database software
- General office equipment
- Internet browser
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