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Job Purpose: Serves customers by providing the best solution and experience for their technology repair needs.
Minimum requirements:
1-3 years of customer service/retail sales experience an asset but not required
Proven ability to learn new, required skills to ensure the best possible customer experience
Must have the ability and drive to continuously meet monthly sales goals
Strong organizational and time management skills
Able to keep your composure when faced with multiple deadlines
Great attention to detail
Ability to work well with others in a small, close knit team
Tasks and Responsibilities
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
Assist customers from initial check in process all the way through to the completion of their repair
Provide recommendations for problem resolution
Diagnose, troubleshoot and repair devices
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Provide additional recommendations for accessory up-selling
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly, professional manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Specific Skills
- Install, Maintain And Service Equipment
- Inspect And Maintain Facilities
- Calibrate Electronic Equipment And Instruments
- Operate Electronic Equipment
- Provide Technical Support To Marketing And Sales
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