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Run night audit reports, check guests in and answer all inquiries in person and by phone, restock, general cleaning duties, laundry,preparation of breakfast, in charge of maintaining quality and cleanliness of hotel throughout the night. 10pm-6am. Responsible & reliable person needed.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
- Hospitality industry
Work Location Information
- Various locations
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- Database software
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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