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The Inside Sales Representative is responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.
Key Responsibilities:
*Contacting current customers and identifying new products and potential up-selling.
*Responding to and processing incoming calls and orders.
*Opening new accounts.
*Developing customer base and sales leads by making cold and warm calls.
*Entering orders into system.
*Maintaining knowledge base on current products and learning about new products.
*Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
*Providing pricing quotations and follow-up on quotes.
*Purchasing (direct orders) .
*Counter Sales (where applicable).
*Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable).
*Credits/Debits.
*Returns - as required.
*Providing basic technical support on products.
*Provide quotations and product information.
*Troubleshooting (freight problems, expediting, etc).
*Other duties as required.
Required Experience:
*High School Diploma required.
*Post Secondary courses in Sales and/or *Marketing preferred.
*Knowledge of Microsoft Office required.
*1-3 years related experience.
*Product knowledge or industry experience preferred
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Critical thinking
- Job task planning and organizing
- Computer use
Type of Sales Account
- Regional accounts
- Key accounts
- Local accounts
Specific Skills
- Consult with clients after sale to provide ongoing support
- Identify and solicit potential clients
- Assess client's needs and resources and recommend the appropriate goods or services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Security and Safety
- Bondable
Products/Services
- Electrical and electronic equipment
Customers/clients
- Industry
- Consumers
- Commercial establishments
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