saskjobs.ca real careers. real life.

Job Order Detail


Home | Search Jobs | Job Order Detail

Health Care Customer Service Representative - Sask

Job Search Safety tips

Job Order #: 5441840

NOC: 1453
Employer Name:
VITALAIRE
Posted Date:
28-May-2015
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Completed at least some post-secondary
Experience:
1-2 Years
Apply By:
29-Jun-2015
How to Apply?:
This job is no longer taking applications

Application Information

This job is no longer taking applications and is displayed only for reference.

To view current postings please conduct a new search.

Thank you.

Employer Name:
VITALAIRE
Contact Name:
Human Resources
Contact Email:
hr.vitalaire@airliquide.com
Employer Website:
www.vitalaire.com


Description

We are looking for a full-time Branch CSR for our Saskatoon location. The successful candidate will be responsible for providing exceptional customer service and support in the storefront area as it pertains to oxygen and CPAP therapy, and facilitate the administrative aspects of branch operations.

Responsibilities:

    Provides friendly and helpful service to patients and contributes to team effort by working with and supporting other staff to achieve optimal customer service
    Provide back up support for sales of oxygen and CPAP supplies to walk-in and call in patients including booking CPAP appointments for the branch
    Informs clients of the requirements to meet funding program criteria; facilitates payments by preparing funding documents
    Assists healthcare professionals with the completion of necessary forms
    Provides support for supervisors/managers, sales and healthcare staff
    Seeks to continuously improve the operation of the branch by understanding processes and work flow and participating in quality improvement activities
    Contributes to the growth of VitalAire by providing information and giving demonstrations to prospective clients
    Acts as the primary contact at the branch for billing for the Customer Care Centre

Requirements:

    College diploma with a medical focus or relevant work experience
    1  3 years of experience in a medical office or reception/customer service role; familiarity with medical terminology is an asset
    Superior focus on providing high quality customer service
    Proficiency with Microsoft Office (Word, Excel) and strong data entry skills
    Excellent interpersonal, organizational and verbal communication skills
    Detail oriented with an ability to work independently
    Ability to work flexible hours in order to provide service to our customers for extended hours

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Specific Skills
 - Access and process information
 - Sell merchandise
 - Receive payments
 - Maintain records and statistics
 - Issue receipts and other forms
 - Investigate complaints
 - Explain the type and cost of services offered
 - Arrange for billing for services
 - Arrange for refunds and credits
 - Answer inquiries and provide information to customers
 - Perform general office duties
 - Order supplies and maintain inventory
 - Receive and log complaints
Work Setting
 - Business services
 - Health services
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Attention to detail
 - Walking
Security and Safety
 - Basic security clearance
 - Credit check
Business Equipment and Computer Applications
 - Windows
 - Word processing software
 - Spreadsheet software
 - Electronic mail
 - Electronic scheduler
 - General office equipment
 - Internet browser

email.gif Email a Friend     print.gif Print This Job
Conseil Économique et Coopératif de la Saskatchewan
Vous désirez plus d'information
en français sur ce poste?

Contactez-nous!
Home | Search Jobs | Job Order Detail