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General Purpose
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Main Job Tasks and Responsibilities
greet patients
register patients according to established protocols
assist patients to complete all necessary forms and documentation including medical insurance
ensure patient information is accurate including billing information
inform patients of medical office procedures and policy
maintain and manage patient records
move patients through appointments as scheduled
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
schedule hospital admissions, tests, scans and outside appointments for patients
obtain external medical reports as required by medical professionals
respond and comply to requests for information
deal with incoming and outgoing post
complete other clerical duties as assigned
maintain stock of forms and office supplies
ensure reception area is well maintained, neat and clean
safeguard patient privacy and confidentiality
Education and Experience
high school diploma
knowledge of medical terminology, procedures and diagnosis
knowledge of computer and relevant software applications
knowledge of general administrative and clerical procedures
working knowledge of healthcare insurance preferred
Key Competencies
communication skills
information collection and management
planning and organizing
attention to detail
customer service skills
adaptability
confidentiality
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Operate switchboard or telephone system
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Setting
- Health services
Typing (Words Per Minute)
- 101 - 120 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Electronic scheduler
- Internet browser
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