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Helping you feel safe and live well for sixty-five years, GMS (Group Medical Services), Canadas health and travel insurance expert, has an immediate opening for a Customer Service Representative (CSR) in our Customer Care Department.
As a member of our Customer Care Team, you will work with great people whose positive attitudes and excellent interpersonal abilities consistently create and build strong customer relationships. As a CSR, you are a frontline ambassador for GMS, using your skills in listening, understanding, providing clear information and problem-solving to provide choice and value to our clients and brokers.Interested? Review details about this GMS career opportunity below.
Position Responsibilities
-Promptly answer and provide accurate and appropriate information to incoming phone calls or emails from clients and brokers.
-Identify, research and resolve customer inquiries in a professional and timely manner.
-Promote and sell products over the phone using product knowledge.
-Complete Health Plan and Travel change requests over the phone including calculating and collecting premiums.
-Process a daily deposit for Customer Service credit card transactions.
-Create system records of each call handled, providing caller identity, issue discussed and outcome to ensure client profiles are current.
-Develop and maintain an up-to-date working knowledge of GMS product, service and program information related to clients and brokers.
-Develop and maintain in-depth knowledge of internal GMS departments including their processes and procedures.
Scheduling and Shifting
Monday to Friday 7AM 6PM, weekly shift rotation
Education & Experience
-High school(college certificate, university degree would be an asset)or combination of education and work experience.
-One to three years prior experience in call center, financial services, administration background or equivalent industry experience.
-An understanding of MS Office.
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Finding information
- Computer use
Work Setting
- Not-for-profit organization
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