Job Order Detail

Description

JOB OVERVIEW
Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. At Holiday Inn Express we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:
Make a Connection and show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
Be Helpful and familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
Be Efficient and take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to.
DUTIES AND RESPONSIBILITIES
Make time to interact with guests, solicit feedback and build relationships.
Responsible Business:
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotels or owners policies and procedures and regulatory requirements. Maintain relations with outside contacts.
anizations, activities and businesses.
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotels carbon footprint. Perform other duties as assigned.
Functions will include Front Office, Housekeeping, Security, and Engineering
QUALIFICATIONS AND REQUIREMENTS Bachelors degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Four to six years prior Supervisory or Management experience, or equivalent combination of education and experience. Must speak fluent English.