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Western Star All Suites, Carnduff SK requires a full-time Front Desk Agent
Duties include, but are not limited to:
Greeting guests
Answering phone
Making reservations
Receiving payments upon checkout
Maintaining continental breakfast and cleanup
Cleaning the foyer area
Washing and folding laundry
Faxing, photocopying
Skills: Customer service orientated, friendly, problem solving, follow directions, work well alone, strong attention to detail, knowledge of Excel, keyboarding, email. Basic office skills - faxing, photocopying, filing.
Benefits available
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
- Hospitality industry
Work Location Information
- Staff accommodation available
- Various locations
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- Database software
- Computerized bookkeeping systems
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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