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This is a hybrid positon of Night audit and Front desk agent.
Night audit position requires person to complete nightly audit paperwork via easy to use program, Ensure the accuracy of the daily transactions, to secure building, light cleaning of lobby, unlocking doors in am, walk hallways to
ensure building is free of disruptions....etc. This is a full time night shift position (11pm-7am). An audit shift premium is paid for night work. Successful applicant must be able to work alone. Training provided. Hotel experience not required, but is considered an asset. Some customer Service experience is required.
At this time I do not have LMO available for this position.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
- Basic accounting
- Basic bookkeeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)